Privacy Policy
Who we are
DC Handrails (dchandrails.com) is operated by On the Path LLC, a Georgia company. DC Handrails is a referral service: we connect property owners in Washington, DC and the surrounding DC metro area with independent local handrail contractors. This policy explains what information we collect and how we use it.
Information we collect
- Information you give us: your name, phone number, ZIP code, the service you are interested in, and any project details or photos you send.
- Phone calls: when you call the number on this site, we receive your phone number and call details (time, length). Calls may be recorded for quality, training and to confirm that your request was handled.
- Text messages and email: the content of messages you exchange with us or with the contractor handling your request.
- Basic technical data: like any website, our hosting provider may log your IP address, browser type and pages visited for security and to keep the site working. We do not use advertising cookies on this site.
How we use your information
- To pass your request to a local contractor who can quote and complete your project.
- To contact you about your request by phone, text or email.
- To track which requests turn into projects and to improve our service.
- To prevent fraud and spam, and to comply with the law.
Who we share it with
We share your request with the independent contractor (or contractors) we refer it to, and with service providers that help us run the site, phones and email (for example hosting, call tracking and form delivery). These providers may only use your information to provide their service to us.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Text messages
If you give us your mobile number, you agree that we and the contractor handling your request may text you about that request. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts or HELP for help. We do not share mobile numbers or text-message consent with third parties for marketing.
How long we keep it
We keep request and call records for as long as needed to handle your project and for our business records, generally no longer than three years, unless the law requires us to keep them longer.
Your choices and rights
You can ask us to tell you what information we have about you, correct it, or delete it, and you can opt out of further contact at any time. Depending on where you live (for example California, Virginia and other states with privacy laws), you may have additional rights under state law. We will not discriminate against you for using these rights. To make a request, email onthepathinquiries@gmail.com or call (404) 482-2978.
Children
This site is meant for adults arranging home or property services. We do not knowingly collect information from children under 13.
Security
We use reasonable safeguards to protect your information, but no website or phone system is completely secure.
Changes and contact
We may update this policy from time to time; the date below shows the latest version. Questions? Email onthepathinquiries@gmail.com or call (404) 482-2978.
Last updated: November 13, 2026